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Brown Transfer Co.
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Claim Information

Although every attempt is made to prevent cargo loss and damage, there may be an instance when you find it necessary to file a Cargo Claim. Brown Transfer's policy is to handle your claim promptly and fairly. The following reminders can assist us in meeting this objective and help us to avoid processing delays:

  • Claims must be filed in writing.
  • Claims must be supported by the original freight bill, the original Bill of Lading, and the original invoice for goods shipped.
  • Filing of a claim should take place as soon as possible after the occurrence, and must be filed within nine months of the delivery date to meet the Bill of Lading contract requirements.

To file a Cargo Claim, send your claim form and supporting documents to:

Cargo Claims Department
Brown Transfer Company
P.O. Box 158
Kearney, NE  68848

Questions regarding the filing of a claim should be directed to your local terminal or by contacting our corporate Claims Department at 1-800-876-1196.

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  • New Remit Address

    Please note we have a new remittance address effective immediately:

    Brown Transfer Co, LLC

    PO Box 674169

    Dallas, TX 75267-4169

  • Weather

    Due to winter weather conditions please expect delays in and around Omaha, NE.  The Kansas City, MO terminal is currently closed due to inclement weather and roads.  Please contact your local terminal or salesman for any questions.  (1/17/20)

  • WE ARE HIRING!

    Visit our Careers page for our current job opportunities!

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